Refund Policy

1. Return Period

• You may return or exchange eligible products within 14 days of receiving your order.

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2. Eligibility

• Returns or exchanges are accepted only for products that are not damaged by misuse, accidents, or improper handling

• Products must be in their original packaging with all accessories included.

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3. Refunds & Exchanges

• Once we receive and inspect your returned item, we will process a refund to your original payment method or offer an exchange for the same product.

• Refunds may take 5–10 business days to appear on your account, depending on your bank or payment provider.

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4. Non-Returnable Items

• Items that are damaged by the customer or show signs of misuse cannot be refunded or exchanged.

• Opened or altered products that compromise resale value may also be ineligible.

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5. How to Return

1. Contact us at wechat or via email with your order number and reason for return.

2. We will provide instructions for local pickup or shipping within Canada.

3. Ship or deliver the product following our instructions.

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